Custom Software Development For Customer Relations Management

Customer Relations Management systems (CRM) made using custom software development services help control information to and from clients. Helpdesk software is used to improve customer relationships by giving operators as much information as possible, logs, solutions and product information right on hand.

The system basically is a large database that contains all of a company’s customer interactions and information. It is an aid in problem resolution, aide memoir to previous advice and conversations and also records contact logs.

The typical image of a helpdesk is the traditional call centre offering advice on solving computer problems. They are, however, a useful device for interacting with customers, resolving complaints and conducting market research. Bespoke software developers are able to build a system that suits your specific purpose, as different customers will be seeking help in a variety of ways.

Helpdesks can involve telephone interaction, email or SMS messages or face-to-face meetings. All helpdesk systems require companies to have software that allows operators to have up to date information to hand and are able to offer advice and update records instantaneously.

The heart of software development for helpdesk provides a flexible database that can provide information and be updated by multiple users simultaneously. Operators are able to search the database, amend records and documents are easily created, whether they are tickets for a theatre performance, a repair schedule for a broken product or a record of an agreed course of action.

From online cinema bookings to medical advice, or insurance claim information to tax procedures all these require a database that holds the essential details. Be they illness symptoms, film screening dates or emergency telephone numbers for a plumber.

Another benefit of data based systems is their ability to screen enquiries and direct them to the most suitable person. A software development company can ensure that you have a system that answers all your important questions and makes sure that callers are directed to the most appropriate operator. Benefits to operations include such things as increased response times, greater product awareness and more efficient office practices.

If your organisation deals with lots of enquiries, has an extensive library of books and manual staff whom you need to consult or if you need a central update record of customer contact. If you agree then a customised database, helpdesk system may be worth investing time looking into. A software developer will be able to adapt the program to meet your own specific criteria and needs, so you in turn, save time, money and costly dissatisfied customers.

Importance of Offshore Software Development

It is important to manage your technology that you follow. Whatever may be the technological strategies that you employ it is necessary to supervise them. Companies make use of offshore industry executives’ extensive experience to give a competitive edge. It is not easy to manage technological advancements and one needs an IT professional to carry out this.

Rapid growth in the field of computers has eased out the paper work in companies. People have become techie and carry out all their tasks online. It is easier to maintain customer database through client database management systems. Software developers have developed tools to make your office paper work easier. Client relationship management, customer database tools have eased out the whole process of maintaining database and creating simple reports. This has helped to cut down on time and control information too.

It is indispensable to comprehend the complexities of software development. Being away from the client’s office the offshore company must know how to control the tolls online at various development stage. They should also be able to co-ordinate with the clients well and maintain security of the client’s data. As all the activities are carried out online, it is essential to safeguard it from hackers.

Make your clients aware of the process and procedures involved in creating software and maintaining embedded systems. The success of any outsourced company would depend on how well they are able to clearly understand the client’s technical requirements and make them understand about your processes too. Clear communication is the need of the hour.

UML Diagrams As A Tool For A Software Development Team

As we progress into the 21st century, our reliance on computer and information systems to facilitate business is greater than ever before. The global market is much too convoluted and relentless to be run on manpower and note-taking alone; software systems are crucial to a company when handling large amounts of data processing, customer transactions, or client databases. As such, their development and maintenance has become a key component in successful company operations.

To structure, plan, and control the development of these systems, a software development life cycle (SDLC) is developed and adhered to. Different methodologies have evolved to be applied for different purposes, based on technical, organizational, project and team needs, but generally all will use some combination of the following stages:

• Problem analyzing
• Market research
• Requirements analysis
• Design
• Implementation (coding)
• Testing
• Deployment
• Maintenance and bug fixing

How strictly this order is followed, and what level of planning and documentation is reached, will depend on the requirements of the business and capabilities of the software. A ‘waterfall’ approach to the SDLC would see each of these stages carried out in linear order, with detailed planning and risk assessment before coding is even begun. The ‘agile’ approach involves a lot less planning and documentation, and focuses more on coding and continuous re-testing, ideal for a smaller system, or one where new components are being added as an ongoing process.

Modeling software development using UML diagrams

While going through each stage of the SLDC, it can be useful, and necessary, to produce a visual model of that process. A diagram of this kind presents a graphical view of a software system’s structure, components and relationships, which allows the designer to organize and predict certain outcomes, as well as share system information with collaborators and clients.

The accepted standard used when modeling a system is known as Unified Modeling Language (UML), a generic set of notations that are used when creating UML diagrams. These notations can visually represent requirements, subsystems, logical and physical elements, and structural and behavioral patterns, that are especially relevant to systems built using an object-oriented style.

Using UML during the modeling process has a number of benefits – for one, the entire development team can share information and collaborate using common language, diagrams and software, something that’s not possible when using a more task-specific programming language. It allows team members to create system ‘blueprints’, creating diagrams that show system as a unified whole, but also allowing the option to break that system down into component parts or processes.

Currently on version 2.5, UML supports 14 different diagram techniques that are seen as industry standard. These diagrams are broadly divided into two categories; first are static structure diagrams, that describe the physical structure of a system. Then there are behavior diagrams, that depict behaviors and interactions of various system components. Here is a brief description what each diagram is and how it can be applied:

Static structure diagrams

Class diagrams – divides objects into ‘classes’, i.e. parts that share common attributes. Class defines the methods and variables of that object, and diagrams depict relationships and source code dependencies between them.

Component diagrams – displays system components (physical or logical), interfaces and ports, and the connections between them. Allows analysts to replace and system check individual parts rather than designing the process from scratch.

Composite structure diagrams – shows the internal structure of a specific class, the role each element plays in collaboration with others, and how this affects how the class interacts with outside elements.

Deployment diagrams – models the physical deployment of artefacts (software systems) on nodes (normally hardware, e.g. laptop, mobile phone). Execution environment nodes are a ‘node within a node’, a software computing resource that displays hardware characteristics.

Object diagrams – represent a system overview. Similar to a class diagram, the take a snap-show of a system structure at a particular moment in time.

Package diagrams – packages are formed when UML elements are grouped together – classes, objects, use cases, components or nodes. A package diagram shows this grouping, and dependencies between packages that make up a system. An example of use would be when modeling complex source code; packages are used to represent the different layers of code.

Profile diagrams – operates at the metamodel level to show stereotypes as classes, and profiles as packages. Allows the developer to create custom packages.

Behavior diagrams

Activity diagrams – can be said to resemble a flowchart, showing steps in a software process as a workflow. Binary choices from each step, yes/no, true/false, make this a useful medium to describe software and coding logic.

State machine diagrams – describes the current state of a machine, which values are acting upon it. It shows what actions the nodes of a software system take, dependent on explicit events.

Use case diagrams – shows an actual example of system usage. Helps define requirements for a software system, and can describes any possible form of interactions between users and that system.

Interaction diagrams

Communication diagrams – displays the interaction between objects in terms of a set of sequenced messages. It’s used to create a birds-eye view of the collaboration between several objects, for a common purpose within the system.

Interaction overview diagrams – like an activity diagram in that it shows a workflow through a system, but simplifies complex patterns by making each step a nest of interactions within the larger overview of an activity.

Sequence diagram – useful to describe object interactions in a specific time sequence. Can consist of parallel ‘life lines’ that depict an objects state at any given moment, and the sequence of time ordered events that affect that state. From a software perspective, developers use this diagram can show simple run-time scenarios.

Timing diagram – depicts the behaviors of a given set of objects through a certain period of time.